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Cancellation and Missed Appointment Policy

The purpose of this policy is to inform patients of charges they may incur for missed appointments, late arrivals or late  cancellations.​

We do ask that a minimum of 24 hour notice is given to change or cancel an appointment, we do however understand that in some extreme circumstances such as emergencies this is not always possible and ask that patients give us as much notice as they can. Please note that our appointments are time critical, therefore patients that arrive late may not been seen as this will impact our other patients.

 

New Patients

If the first appointment is cancelled within 24 hours or not kept, a second appointment may be offered, however if that appointment is not kept no further appointments will be offered.

Private patients

Failure to Attend (FTA) and Late cancellations within 24 hours

A charge equalling £2 for each minute for a missed appointment or late cancellation (20 min apt = £40 charge).

Any future failed to attend appointments or late cancellations– A second charge will be required and you may be removed from our patient list.

All Hygienist appointments are private and failure to attend the appointment or a late cancellation within 24 hours will result in the loss of payment.

Denplan 

A charge equaling £2 for each minute for a  missed appointment or late cancellation within 24 hours (20 min apt = £40 charge). Please refer to Denplan care/essentials information booklet section 10 of the terms and conditions.

SMILE Membership

A charge equaling £2 for each minute for a missed appointment or late cancellation within 24 hours (20 min apt = £20 charge). Please refer to SMILE membership booklet.

NHS Patients

Due to NHS regulations, we are not able to charge patients for late cancellations or failing to attend an appointment however we do ask that at least 24 hours’ notice is given where possible. Two failed appointments will result in your name being removed from the dentists NHS list.

Text message reminders are sent 48 hours prior to patient’s appointment time and email reminders are sent out 5 working days prior to the appointment. Asking patients to check their contact information regularly ensures that this service works effectively.

Please note Text and email appointment reminders are provided out of courtesy not necessity. It is your responsibility to turn up on time to your appointment.

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