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Cancellation and Missed Appointment Policy

The purpose of this policy is to inform patients of charges they may incur for missed appointments, late arrivals or cancellations.​


New Patients

If the first appointment is cancelled within 48 hours or not kept, a second appointment may be offered, however if that appointment is not kept no further appointments will be offered.

Private patients

Failure to Attend (FTA)

A charge equalling £1 for each minute of the missed appointment (20 min apt = £20 charge).

Any future failed to attend appointment's – A second charge will be required at the discretion of the dentist who may consider removing the individual from their list.

All Hygienist appointments are private and failure to attend the appointment or a late cancellation within 48 hours will result in the loss of payment


FTA appointment fees which apply to our private patients, as stated above will also apply to all our Denplan patients. Please refer to Denplan care/essentials information booklet section 10 of the terms and conditions.

NHS Patients

Due to NHS regulations, we are not able to charge patients for late cancellations or failing to attend an appointment however we do ask that at least 48 hours’ notice is given where possible. Multiple failed appointments will result in your name being removed from the dentists NHS list.

Text message reminders are sent 48 hours prior to patient’s appointment time and email reminders are sent out 5 working days prior to the appointment. Asking patients to check their contact information regularly ensures that this service works effectively.

Please note Text and email appointment reminders are provided out of courtesy not necessity. It is your responsibility to turn up on time to your appointment.

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